FAQ

Frequently Asked Questions

General questions:

• What Phone Xpress is for, and what are the benefits of its implementation?
• How accurate are the results provided by Phone Xpress?
• What are the unique features available Phone Xpress? What makes it different from other similar solutions?
• What PBX models are currently supported by Phone Xpress?
• Is it going to support Unix, Linux, DOS, MacOS, etc.?
• What are the minimum and recommended system requirements?
• What Phone Xpress deployment structure options are available?
• Which database server should I use?
• Can Phone Xpress modules run as Windows services?

Connecting PBX to computer:

• How do I connect a PBX to a computer?
• What should I do if the website doesn’t have a wiring scheme for my PBX?
• What should I do if the PBX and the computer are far from each other?

Installing Phone Xpress:

• How do I install Phone Xpress to a computer?
• How do I configure Phone Xpress for working with MS SQL server?

Configuring Phone Xpress Recorder:

• What should I do if no PBX data appears in the Recorder window?
• What should I do if HyperTerminal receives data and shows it on the screen, while the Recorder doesn’t show anything?
• What should I do if the Recorder window shows data, but the Analyzer does not see it?
• What should I do if my PBX model is not on the list of supported ones?
• What should I do if my PBX model is on the list of supported ones, but data from it cannot be parsed?
• What logging modes and log types are supported by the Recorder, and what are they for?
• How do I insert data from a text file into the Phone Xpress database?

Configuring Phone Xpress Server:

• What logging modes are supported by the server, and what are they for?
• Where can I configure my PBX model or define a custom type for PBX data?
• The program records calls even when user just dials a number and does not hang up for a long time on busy or ring tones. How can that be fixed?
• The program records calls that are several hours long, and it does that for the lines that have other calls for that time. What can I do to fix that?

Phone Xpress Analyzer:

• For current location Ukraine or Belarus, the long-distance code detected by the program for some regions is wrong or empty. How can that be fixed?

Tariffing:

• What do the exclamation mark or clock icons in the report rows are for?
• Why sometimes the call charge in the “Charge” column does not match the data of the “Details” window (opens on double-clicking on the entry)?
• How do I recalculate call charges for a certain period? (for instance, when the operator changed the rates)